Individual with extensive experience in program management, project management, organizational change and process improvement. Possesses superior leadership skills for motivating individuals and creating cohesive teams while providing client consultation and project/program management at both a field and corporate level. He promotes team and individual responsibility and ownership to govern the successful completion of objectives and to provide the vehicle for accomplishing goals. Expertise in:
| · Program Management | · Process Management and Development | |
| · Project Management | · Team Management and Development | |
| · Quality Standardization | · Training/Coaching/Teaching | |
| · Problem Resolution | · Customer Relations | |
| · Vendor Relations | · P& L Accountability |
VOYAGE DATA CORPORATION, Sarasota, FL 2002-
Project Management, Delivery, Client Relations, Partnership Relationship Management
· Created Contract Management System and Communication Process to handle
client relationship from start to finish to follow up.
· Managed, Reviewed, or Created Master Agreements, Confidentiality Agreements,
SOWs, Maintenance Agreements, and Software License Agreements.
· Established contractual relations with all of the startup company’s
vendors and partners. Negotiated long-term conditional agreements for services,
products, and support.
· Supervised budget and profitability reports – projections and
accountability for cash flow.
· Participated in Sales Show Conventions to demonstrate products and
detail service offerings.
· Designed, developed, and implemented websites.
EMC CORPORATION, Dallas, TX 2001 - 2002
Delivery Assurance Manager /Divisional Business Operations Manager
· Key committee member for the corporate global initiative for Project
Management Methodology and Standardization. This established procedures and
processes to assure agreements used the correct templates, followed the approval
tree, and secured in the Agreement repository. Led Divisional team to insure
compliance of this global initiative via continued education and reviews.
· Controlled the financial responsibility of $23M+ per quarter revenue
of the professional service business unit, identifying trends, opportunities
for improvement and instituting corrective action plans to achieve customer
satisfaction and profitability goals.
· Negotiated long-term service contracts with vendors to supply services.
Handled vendor relationship compliance and disputes.
· Balanced employee costs versus contractor charges to minimize costs
and meet service requirements.
· Reviewed Customer Satisfaction reports and determined corrective strategies
and promoted employee reward initiatives.
COMPUTER ASSOCIATES, INC. (PLATINUM TECHNOLOGY, INC.), Dallas, TX 1999 - 2001
Program Manager/Solutions Director
· Served in an elite PMO (Project Management Group) to rescue wayward
projects back to standards and profitability.
· Program managed a client’s burgeoning initiatives in e-commerce
B-to-C, project methodology and control, and workflow.
· Led software implementation teams during requirements analysis, solution
design, and software development phases for customers in the e-business and
entertainment industries.
· Project managed the data migration of legacy Accounting System for
an international telecom company. Provided management as well as technical assistance
to assure project completion. Became the Solutions Director for Knowledge Management
and Data Warehousing for the region. Consulted for an international manufacturing
client to develop an educational plan of CA products.
ORACLE CORPORATION, Dallas, TX 1996 - 1999
Practice Manager
· Instructed Proposal Development and Oracle’s AIM (Application
Implementation Method) to Oracle consultants.
· Provided Program Management of Oracles ERP Solution for a major automotive
client which controlled the implementations and coordinated multiple software
releases across the enterprise, which encompassed multiple locations and countries.
· Directed the implementation of a Quality Inspection System for Inventory
Receiving for a multi-national manufacturing company. This utilized Oracle Receiving,
Oracle Alerts, and Handheld Technology, which provided an early accounting of
substandard material and minimize costly rebuilds.
ENSERCH EXPLORATION/PG&E RESOURCES (PACIFIC GAS & ELECTRIC), Dallas,
TX
Commercial Applications Manager 1994 - 1996
· Managed the installation a fully integrated accounting system, which
included subsystems for Accounts Receivable, Revenue Accounting, Accounts Payable,
Fixed Assets, General Ledger and Production Accounting which enabled data integrity
between systems.
· Evaluated and negotiated with vendors for marketing, engineering governmental
reporting, and data warehousing application software assuring compliance of
agreement warrantees and service.
COOPERS & LYBRAND LLP, Dallas, TX 1991 - 1994
Project Consultant
· Managed the custom development of an integrated retail system for
a multi-national company which facilitated the use of bar-code technologies
for pricing and inventory control, and included subsystems for purchasing, accounts
receivable, accounts payable, and interfaces to headquarters’ accounting
repository.
· Directed a litigation staff to research and provide key technical support
for expert testimony in a multi- million-dollar lawsuit involving Fortune 500
corporations in a dispute over the limited success of a joint venture.
TEXAS OIL & GAS CORPORATION, Dallas, TX 1981 - 1991
Project Analyst & Leader